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Frequently Asked Questions (FAQ)
Below you may find answers to most frequently asked questions to our Customer Support Department.
If you can not find an answer relevant to your question, you can send your question by using the from on the Contact Us page.
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What are the accepted methods of payment?
Agora Hosting accepts Mastercard, Visa, Western Union and Wire Transfer. For payment details of Western Union, please contact sales@agorahosting.com
Do you have any refund policy?
Each of our web hosting plan carries a 5 day Money Back Guarantee. If you are not completely satisfied with our services within the first 5 days of your contract, you will be given a full refund of the contract amount excluding domain name registration, ssl certigication and web design fees.
What should I do after submitting my order?
After filling out the order form and submitting, your credit card is directly checked to see if the funds are accesible. If the card is approved, your hosting account will be set up in 2 hours. You will receive ShareIt reference number in your email. Please send your ShareIt Reference Number and your Domain Name to sales@agorahosting.com
Relevant information (FTP username/password, DNS name server settings, etc.) will be sent by email to you. Your web site will not be accessible until your domain trasfer has been completed. Domain transfers takes upto 24-48 hours. Your billing cycle for your service is annually, and you will not be charged automatically next year. However, you will be notified before your hosting service expires, so that you can renew your hosting service.
How can I order and make payment?
You can follow the "Order Now" link located near the products/services to place your order and make your payment. On the order form type the domain name that you would like to use for your hosting account and fill the other necessary fields on the form carefully. Following your payment, your hosting account will be opened within the same day and the account information mail will be sent to your email address. Payments for our service based on annual cycle. You will be notified before your hosting service expires.
What is your Domain Name Registration charges?
If you don't have a domain name, we provide domain name registration for domain extensions of "com", "net" and "org" for only $15.00/year. The registration period is one year. When submitting your order, you will be charged for $15.00 immediately. You may re-register your domain name each year for an additional $15.00. You will be notified before your domain name registration expires.
How long will the account setup will take?
Your hosting account details will be sent to your email address in two hours after we receive your payment.
Do the servers support ASP, PHP, Access, MySQL and MSSQL?
Our Windows servers support ASP, ASP.NET, PHP scripting as well as Access, MySQL and MSSQL databases.
What will happen if I exceed my monthly bandwidth quota?
All bandwidth values are reseted on the beginning of each month. If you exceed your quota before the end of the month your website will be suspended automatically by the server.
In this case, you can have your website re-activated by buying extra bandwidth limit anytime.
I have updated the DNS settings of my domain name but my web site / webspace does not work yet?
Generally, it may take up to 24 hours for DNS changes to be active all around the World.
How can I point my domain name to my hosting account?
In order your hosting account to be accessible from Internet through your domain name, your domain name's DNS name server configuration should point to AgoraHosting's name servers.
If you already have a domain name that is pointing to your previous hosting account, you should change your DNS name server addresses to the Agora Hosting's name server addresses (given below). If you don't have a domain name (www.yourname.com) AgoraHosting can register a domain name for you. Click here for domain name registration
How can I read my email via Outlook Express?
1. Open Outlook Express. On menu, click Tools and then Accounts. The Internet Accounts window will open up, displaying all your current email accounts. Click Add and then Mail.
2. Fill in the name that you want to appear in outgoing emails for this account. Click Next. For Email Address, enter your user email address from our services, which will look like username@yourdomain.com. Click Next.
3. For the drop down menu, leave as the default option "POP3". For the Incoming mail field enter in mail.yourdomain.comand for Outgoing mail field enter in mail.yourdomain.com.
4. After clicking next, type in your username (username@yourdomain.com) in the Account Name field. Type your account password in the Password field. If you wish Outlook Express to remember your password (So you do not have to enter it in everytime you check your mail through it) check the box "Remember Password". Click Next, and finally, click Finish.
5. On menu, click Tools and then Accounts. The Internet Accounts window will open up, displaying all your current email accounts. Select your email account and Click Properties. On the Email Account Properties windows, click Servers tab. On this window, click My server requires authentication. Click OK.
I have just purchased a Reseller Plan. How will I be able to provide hosting accounts to my customer?
You can find a detailed tutorial reseller accounts tutorial page
How can I enable the FrontPage support on my hosting account?
You can enable the FrontPage extensions support at your Control Panel.
In which hours of the day do you provide technical support?
During the working hours, (09:00 - 19:00) we do provide support by telephone and MSN. For the time except mentioned above and weekends there is always "live" technical staff who can answer your emails.
Do you have 24/7 support?
Many companies that claim they give 24/7 support, mean that you can send email 24 hours and ask for help/support. But in real meaning, it is meant that there is a real person who can answer your email and help request personally. Agora Hosting, has a responsible person available to give techinal support and open your hosting account during the most of the day (generally 09:00 - 03:00 GMT+2). All emails will be answered by the order of their arrival time.
Can I host more than one domains in my hosting account?
You can host only one domain in your hosting account except in the Reseller Plans.
Do you support IRC (Ircd Shell) hosting?
We do not provide IRC hosting or live radio boradcasting.
Do you provide cheap and reliable hosting?
Agora Hosting is able to provide cheap and reliable hosting service to her customers and keep the prices at as minimum as possible level without giving up the quality since she has her own dedicated servers.
What are the features of your Control Panel?
On our windows server, we use PLESK which provides different languages support. Some of the features of our CP are as follows :
Creating and deleting email accounts.
Creating MySQL and MSSQL db
Creating ODBC/DSN for MS Access, MySQL and Visual FoxPro Databases
Enabling FrontPage extensions
Viewing the stats for your hosting account
Viewing the disk and bandwidth usage of your account
Using FTP to upload files
1. Open up your ftp program, if it does not open a connection window when you open it, click the button somewhere on the page that says "Connect".
2. Fill out the needed information. Host or Server Name should be set to your FTP server (ftp.yourdomain.com). Your username and password are the ones that have been sent you via email after your registration.
3. Press connect and you should see lines print on the bottom of the FTP Window. You will know that you are connected when you see the Transfer complete.
4. When you first log into the server, you will be located in your user directory. This is your root directory. You should upload all of your files (including images, html files, scripts etc.) into WWW directory on windows accounts and into PUBLIC_HTML directory on linux accounts. Other directories under your root directory will NOT be accessible from Internet, only your scripts can access them.
5. To upload files onto the server, drag and drop files from your desktop to the directories on the server (Located on the right side of the screen). Or, select the files on the left (your hard drive side) and click the upload button of your software.
What are your Nameserver (DNS) addresses?
Primary DNS Server: NS1.AGORAHOSTING.COM
Primary DNS IP: 84.51.27.138
Secondary DNS Server: NS2.AGORAHOSTING.COM
Secondary DNS IP: 84.51.27.139
Do you have phpMyadmin on your servers?
You can reach phpMyadmin by following this address www.agorahosting.com/phpmyadmin
Do you have support for Telnet or SSH?
We do not provide access via Telnet or SSH for security reasons.
May I send bulk email or SPAM mail?
All sorts of SPAM or bulk mail activity (whether the mails are 'opt-in' or 'unsolicited') will result in your account's suspension with no refund.
What if I use my whole webspace?
If you website enlarges by the time and you need more webspace, you can upgrade your account to a upper one anytime by just paying the difference fee between the plans not paying any extra fee. Please contact with agora@agorahosting.com to upgrade your account.
I forgot my password, what should I do?
If you forgot your Customer Password you can retrieve your password by using the "Forgot Your Password" link and have an email sent to your email account that is recorded on our database. If do not remember your Customer Number as well, you can contact with us by email.
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